FlowerDelivery values the protection of users' personal information and strives to process and protect personal information in accordance with relevant laws and regulations, such as the Personal Information Protection Act.
This privacy policy guides the information that can be processed during the use of the FlowerDelivery website and the standards for processing inquiries related to personal information.
1. Scope of application of personal information processing policy
FlowerDelivery is an information site that provides flowers for delivery in South Korea, ordering and payment methods, delivery information, funeral hall and wedding hall information, etc.
FlowerDelivery does not provide membership registration, product ordering, or online payment functions to visitors.
Orders and payments for actual flower delivery products are processed at a connected external online shop, and the personal information processing policy of the online shop applies to personal information collected by the online shop.
This policy applies to inquiries regarding personal information and information processed by the FlowerDelivery website itself.
2. Purpose and items of personal information processing
FlowerDelivery does not require general visitors to register as members or directly enter their names, phone numbers, delivery addresses, or payment information.
However, the following information may be processed during website use and personal information-related inquiries.
Website access information
During the normal provision and operation of the website, error response, and security maintenance, access records such as IP address, access date, and requested page may be created on the web hosting server.
Email inquiries regarding personal information
If a user sends an inquiry regarding personal information via email, the following information may be processed.
- From email address
- Inquiry details
- Attached materials voluntarily provided by users
- Responses to inquiries and processing records
This information is used to confirm inquiries, provide answers, and process requests for exercising rights related to personal information.
Please be careful not to send sensitive information such as resident registration number, card number, or password that is not necessary for inquiry.
3. Retention period and destruction of personal information
FlowerDelivery retains personal information only to the extent necessary for the purpose of processing, and deletes such information once the retention purpose is achieved or the relevant retention period expires.
Personal information inquiry email
Incoming and outgoing emails received for personal information-related inquiries will be deleted within a maximum of 30 days after the response is completed.
Related attachments and separately saved copies will also be deleted, and related data remaining in the email trash can will be permanently deleted.
However, if there is a legitimate reason for preservation, such as a preservation obligation under relevant laws or to respond to a dispute, only the necessary information may be separately preserved for the period that the reason is maintained.
Once the reason for retention has ended, the information will be deleted without delay.
Website access record
FlowerDelivery's website uses Cafe24 web hosting service.
Access logs generated during the provision of web hosting services may be stored and automatically deleted according to the hosting provider's log management system.
FlowerDelivery does not manage general visitor access information by building its own separate customer information database.
How to destroy personal information
Personal information stored in electronic form is deleted in an appropriate manner to prevent the information from being recovered or reused.
Personal information inquiry emails are deleted after checking the inbox, outbox, trash bin, and related copies stored separately by the administrator.
4. Cookie/browser storage and visit statistics
After the visitor's optional consent, FlowerDelivery uses Google Analytics 4 (GA4) to analyze usage patterns, such as page usage status and clicking on external links. If you refuse or agree to consent, Google tags will not be loaded, and the local development environment and administrator screen will not be measured. Separate ad personalization and Google signal collection are disabled in the site tag.
Google processes access information such as cookie random identifiers, visited pages and usage events, and browser/device information. During the communication process, the IP address is passed to Google and can be used for general location estimation, etc., but according to Google's official instructions, GA4 does not record or store individual IP addresses. There is no built-in function to transmit name, email, order, and payment information to Analytics.
Your information may be transferred to analytics services provided by Google LLC and processed on Google infrastructure outside your country. Details regarding Google's processing and international transfer of personal data can be found in the official guidance below. The GA4 server-side usage information retention period depends on the data retention settings of the property and Google's processing policy. We are unable to confirm account-specific retention settings at this time, so we cannot guarantee a specific retention period or when Google's internal backups will be deleted.
This site sets the expiration period for GA identification cookies to 180 days from creation and sets the expiration date to not be extended each time you visit. Your choice to agree or decline will be stored in your browser's localStorage for 180 days. Selected information will not be transmitted to the server, and consent will be requested again after the period has elapsed. This period does not refer to the retention period for analytics data on Google servers.
You can refuse or withdraw your consent at any time in the visit statistics settings on the screen. If you withdraw, we will stop future measurements and delete GA cookies accessible on this site. This does not mean immediate deletion of material already transmitted. You can also delete cookies and site storage through your browser settings. Even if you refuse consent, there are no restrictions on viewing information or using external product links.
The site search function uses publicly available search data to display search results in the visitor's browser.
The browser's own cache, visit history, and access records generated by web hosting services may be processed separately.
The management function for administrators can use necessary security functions such as administrator authentication and session cookies to maintain connection status, and this function is distinct from the service for general visitors.
5. Use of external online shops and external services
FlowerDelivery provides links to external online shops for purchasing actual products.
After moving to an external online shop, the orderer information, recipient information, delivery address, payment information, etc. entered by the user are processed in accordance with the personal information processing policy of the relevant online shop.
FlowerDelivery does not operate an order linking function that automatically transmits the visitor's name, delivery address, or card number to an external online shop.
Some product links may include UTM information to distinguish the landing path and content.
Additionally, some funeral hall and wedding hall information may display map images or related materials provided by external services such as Kakao.
During this process, the user's browser directly connects to an external service, and information necessary for communication, such as IP address, may be transmitted to the service.
For personal information processed by external services, please check the personal information processing policy of each service.
6. Delivery case photos and personal information protection
FlowerDelivery can introduce flower products and delivery cases whose actual delivery has been confirmed.
In principle, photos and information included in delivery cases are disclosed after confirming the necessary permissions for posting and privacy protection.
If a photo contains unnecessary personal information such as an individual's face, contact information, or detailed address, the information will be removed or de-identified before disclosure.
When posting delivery records, we only use factually verifiable facts and do not disclose customers’ personal information unnecessarily.
To request deletion or correction of photos or posts containing personal information, please contact the person in charge of personal information protection below.
7. Measures to ensure the safety of personal information
FlowerDelivery applies necessary protective measures to prevent leakage, damage, and unauthorized access to personal information.
Personal information-related emails and operational data are managed to the extent necessary for work, and the collection and storage of unnecessary personal information is minimized.
Management functions for administrators are differentiated from services for general visitors and restrict access.
During the website operation process, security measures provided by the existing hosting environment and management functions are utilized.
8. User rights and how to exercise them
Users may request to view, correct, delete, or suspend processing of their personal information in accordance with relevant laws and regulations.
Inquiries regarding personal information and requests to exercise rights can be submitted through the contact information below.
FlowerDelivery will check the content of the request and inform you of the processing results in accordance with relevant laws and regulations.
If identity verification is required, only the minimum amount of information required to process the request is verified.
If your request is restricted in accordance with relevant laws, we will inform you of the reason.
9. Personal information protection manager and contact information
FlowerDelivery provides the personal information protection manager and contact information as follows in order to handle inquiries and rights exercise requests related to personal information protection.
Personal Information Protection Officer: 조현진
Phone number: 02-3482-7001
Email: cflower100@naver.com
Operator: 씨플라워
Business Registration Number: 114-90-52211
Business address: 서울특별시 영등포구 도림로 365, 102호
For inquiries regarding personal information or requests to exercise rights, please contact the contact information above.
10. Changes to personal information processing policy
FlowerDelivery may modify its personal information processing policy in accordance with changes in relevant laws or website operation methods.
If significant changes occur in personal information processing items, purposes, retention period, external service use methods, etc., the changes will be notified on the website.
This privacy policy is effective from October 13, 2026.